Privacy Policy

Privacy Policy

Thank you for trusting us with your information. We take that trust seriously and want you to know exactly how we use your information and why.

1. Who We Are

We are Higher Pendeen Camping, and you can reach us at:

• Email: higherpendeen@gmail.com
• Address: Higher Pendeen Camping, Gluvian Farm, Mawgan Porth, TR8 4BG
• Phone: 07977592530

Our Privacy Policy was last updated on: 25/12/24

2. Our Promise to You

We believe in keeping things simple and clear. Here’s what you need to know upfront:

• We’ll treat your information with respect
• We don’t sell or rent your information to anyone
• We protect your data like it’s our own
• You can always ask us about your information

3. Information We Work With

We interact with different groups of people:

• People interested in our services (“Prospects”)
• Our clients and their teams (“Clients”)
• Our suppliers and partners (“Business Partners”)
• People whose information we process for our clients

What We Collect

• Basic contact details (name, email, address, phone)
• Business information (company name, job title)
• How you use our website and services
• Messages and communications between us
• Payment information when you buy from us

4. How We Use Your Information

If You’re Exploring Our Services

• To respond to your questions
• To send you information you’ve requested
• To keep you updated about things you’re interested in

If You’re a Client

• To deliver our services
• To support your account
• To send you important updates
• To handle payments and billing

If You’re a Business Partner

• To manage our working relationship
• To process payments
• To maintain our business records

5. Keeping Your Information Safe

We use mainstream, trusted services for our business operations. This includes:

• Secure payment processing through Stripe
• Professional email services
• Cloud-based business software
• Regular security reviews

6. Your Choices and Rights

You can:

• Ask to see what information we have about you
• Update your information if it’s wrong
• Unsubscribe from our communications
• Request that we delete your information (subject to legal requirements)

7. Our Newsletter and Updates

If you sign up for our newsletters:

• You’ll only get what you asked for
• You can unsubscribe anytime
• We track basic information (like opens and clicks) to improve our content
• We don’t share our mailing lists

8. Working With Others

Sometimes we need to share your information with trusted partners who help run our business:

• IT support
• Accountants
• Marketing specialists

Everyone who works with us is bound by strict confidentiality agreements.

9. How Long We Keep Information

We keep your information for 24 Months after our last interaction, unless:

• We need it for legal reasons
• You’ve asked us to remove it
• We have a legitimate business reason to keep it longer

10. Questions or Concerns?

If something’s not right, let us know:

1. Email us at higherpendeen@gmail.com
2. We’ll address your concern promptly

11. Changes to This Policy

We’ll update this policy as needed and let you know about significant changes. Check back here for the latest version.

Remember, we’re here to help. If anything in this policy is unclear, just ask us at higherpendeen@gmail.com.