Ts and Cs

Higher Pendeen Camping Terms and Conditions

Terms and Conditions

Higher Pendeen Camping, (also referred to as “Higher Pendeen”, “the business”, “we”, “ourselves” or “us”) reserves the right to change this website, including prices, and terms and conditions, without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions).

Use of the Higher Pendeen website constitutes acceptance of the company’s Terms and Conditions (T’s & C’s). We will always ask you to read the Terms and Conditions before confirming your stay, and by placing a deposit you confirm you have done so.

Higher Pendeen Camping accepts no liability for loss or damage to possessions and/or personal injury. In making this booking you are accepting full responsibility for yourself, your booking party, your children and you are agreeing to abide by our Terms and Conditions, which can also be viewed in full on our website.

Privacy

Your contact and personal details may be kept by us for future mailings and news. You may opt-out of receiving emails at any time by contacting us. We will not pass on or sell your details to any third parties with the exception of COVID Track and Trace. The Freedom Camping Club of whom we are licenced with, requires details of visitors are recorded for a reasonable period to assist in liability and legal investigations. Therefore guest details are stored for one year before being deleted.

Prices and Booking

To check availability, find prices for your stay and to make bookings please use the Book page on our website. If you would like more information just contact higherpendeen@gmail.com

Please take the time to read our Covid Guest Charter and terms and conditions before booking. T&C’s can be found here or by clicking on the website menu link. By booking, you confirm that you have read and agree to our terms and conditions, including the Covid Guest Charter and have entered a binding contract with us.

To book either a pitch or one of our furnished bell tents, please complete the booking form on the website. We endeavour to reply within 24 hours with a payment request and a reservation confirmation. Please contact us if you do not receive this. Please check your booking confirmation and notify us of any errors immediately. You must be over 18 years of age to make a booking. We require full payment to confirm the booking. We have the right to cancel your booking if these payment terms are not met on time. We require full payment to confirm the booking. We have the right to cancel your booking if these payment terms are not met on time. We have the right to apply minimum night stay policy at different times during the season. The person booking, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons using the Higher Pendeen Facilities. For example, these Terms and Conditions, Covid Guest Charter, directions, the facilities, the grounds, the service we offer and any appropriate clothing and footwear they will require.

Please ensure there are no more than six people aged three and over to a pitch unless agreed with us in advance.

To minimise disruption to our other guests at Higher Pendeen Camping, we only allow two pitches to be booked at any one time unless agreed with us in advance.

Security Deposit

A £50 security deposit is due 6 weeks before arrival. The security deposit covers damage to the site, tents, furnishings and breakages or extra cleaning that may be required.  This will be returned 7 days after leaving the site, minus any deductions if applicable.

Cancellation

It is essential that you let us know immediately if you need to cancel your booking. If you cancel your booking the following applies:

Bookings are non-refundable. They can be held over to a date, subject to availability, later in the year or following year. If you change to another date for which a higher sum is charged, you will need to pay the difference at the time of change. Any cancellation or change must be confirmed by email, by the person who made the booking.

If you book via a third-party organisation and not directly via our website they may have additional terms and conditions related to your booking. Please make yourself aware of these at the time of booking, as they are in addition to our policy regarding cancellation. We are not responsible for refunding any of their fees, commissions or charges.

Per The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134, you cannot cancel your contract if the services you have ordered are accommodation or services related to leisure activities (if the contract provides for a specific date or period of performance).

We can not cancel bookings due to poor weather or poor weather forecasts (unless we deem them too extreme for safe camping). We reserve the right to cancel bookings in the event of severe weather conditions.

Once we have issued you with a confirmation, we will do our best not to make any changes or cancel your booking. However please note that sometimes changes do occur before or after bookings have been confirmed, and very occasionally confirmed bookings have to be changed or cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so. If we need to cancel your holiday we shall inform you as soon as possible and refund all money paid to us, by you, within 14 days.

Coronavirus Booking Guarantee

In the event of cancellation due to Coronavirus restrictions or for self-isolation, our guests have the flexibility to move their holiday to any available date up to the end of 2021 (Flexible Rebooking Policy). The customer must notify Higher Pendeen Camping by 12 noon of the day prior to the start date of the holiday (the ‘rebooking deadline’) if they wish to make use of the flexible rebooking policy. If the customer does not notify Higher Pendeen Camping by the rebooking deadline, it will be assumed that the holiday will be going ahead and therefore the flexible rebooking policy will no longer apply. In that event, if the customer does not subsequently check in on the holiday start day, the full payment will be forfeited and no refunds will be made, in line with the clear and express terms of this Guarantee.  If there are subsequent local or national restrictions being imposed after the rebooking deadline, the flexible rebooking policy would still be applied.

The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or other reasons. Customers may be asked to provide evidence of genuine Coronavirus restrictions which apply to them.

In the event that the customer uses the flexible rebooking policy and chooses a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due.

We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

Arrival and Departure Times

Tents are generally ready by 3:00 pm so we ask for arrivals after this time. Please let us know your estimated time of arrival, we will then email you the code to the site padlock. We will make every effort to greet you on arrival, but in the event we are called away or you are delayed, all guests will be provided by email with a Touch Stay Digital Information App link. In this event, we will make every effort to greet you ASAP. Guests are requested to vacate by 9.30am on day of departure.

Your visit to the Campsite and grounds

Guests and visitors agree to be considerate tenants and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. No pets are allowed at the campsite (due to wildlife and conservation). Should any facilities, equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or as a direct result of failing to respond to instructions from the staff you will be held responsible for the cost of repair or replacement of that item. Higher Pendeen Camping cannot accept responsibility from any loss, damage, or expense arising through Force Majeure, including industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the business. Leave gates as you find them, closing a gate if found closed. Keep to mown footpaths. Do no walk across crops (this includes long grass).

Accommodation

Included in the accommodation price: rental of accommodation unit/s booked, access to designated areas of the farm, water.  NOT included in the accommodation price: rubbish collection (rubbish sacks should be left in the refuse area), stripping beds, washing up of all used kitchenware. We ask that you leave your bell tent accommodation, tent pitch or areas you use within the campsite in a clean and tidy state upon your departure. It is a condition of your stay in all bell tent structures that you wash all cooking equipment and dishes used during your stay. Thank you for your cooperation. We reserve the right to charge a cleaning cost if your bell tent accommodation, tent pitch or any area used within the campsite are not left in the same condition as originally found.  Guests accept that we may check the condition of your bell tent at point of check out.

Health and Safety

We want you to enjoy your time at Higher Pendeen Camping. Prior to arrival, you will be provided with a digital information pack full of useful tips to enjoy your stay! A disclaimer will need to be signed for to confirm you have been shown the safe usage of the equipment.

Higher Pendeen Camping is surrounded by beautiful countryside filled with unusual plants and animals. However, this brings with it the risks associated with wild animals and poisonous plants. We accept no responsibility for any injuries, allergies or illness that you suffer as a result of bites, stings, ill effects from animals, ill effects from eating or playing with poisonous plants. If in any doubt, please always ask us, and encourage your children not to touch plants or animals that you or they cannot positively identify.

  • Our campsite and their landscape include some steep slopes, rough terrain, trees, brambles, water and other natural hazards. Depending on the weather, conditions can be cold, wet, slippery or hot, dry and brittle.
  • We trust that you appreciate we can take no responsibility for the weather conditions at the time of your visit. We recommend that you come prepared with suitable clothing and footwear so that you can enjoy the charm of the natural environment in all its diversity.
  • Our campsite is on agricultural land used for farming. Campers must not enter any fields containing livestock or any fields with closed gates or climb gates and fences. Please be aware that the field is used later in the year for grazing, silage and hay, so please do not leave any litter, however small. Be aware that litter can be blown into fields where livestock may be grazing and have deadly consequences for them. There are animals on the farm, please do not touch or feed them without our permission.
  • Higher Pendeen Camping is a back to nature campsite and as such there are natural hazards, such as rivers, tree roots, poisonous plants and extremely limited lighting after dark, and depending upon weather conditions, cold, wet and slippery surfaces. Throughout the year, your tent, although cosy and dry, may also become home for the short term to some of our other residents such as insects, spiders, frogs, mice etc. Please remember they were here first and be kind to them. Please inform us immediately of any problems we can help with.
  • Children remain their parents’ responsibility and must be supervised at ALL times.
  • We will not be held responsible or liable for any accident, loss or damage whatsoever to persons, vehicles, tents, accessories or contents during your stay with us.
  • The flying of kites is prohibited for your safety.
  • Higher Pendeen Camping reserve the right to close the campsite in extreme or dangerous weather conditions. The decision to do this is entirely at our discretion.
  • The use of gas cookers, gas heaters or naked flames is not allowed at any time in the Bell Tent accommodations that we offer or within your tents whilst on the campsite. This is due to the risk of fire and carbon monoxide poisoning. You can use camp stoves on the wooden tables provided or we can provide bricks. BBQs must not be used on the ground or tables at any time, please ask to use some of our bricks. During times of severe drought or high winds, any naked flame may be prohibited due to fire risk at our discretion. In those circumstances, we will provide alternative options to our guests. No rubbish to be burned in fire pits, braziers or BBQs. All fires or flames to be extinguished after use and never left unattended. Remember that remnants of food on fires/grills can attract and harm wildlife.
  • Fireworks, Chinese lanterns, weapons, generators and dangerous materials or substances are not allowed on the campsite.
  • By booking you agree to be responsible for your children and any dependents of children you are in charge of, and your welfare and to take all reasonable precautions against personal injury, injury to others and damage to the farmland, livestock, fences, gates, hedgerows, facilities and tents, such as regarding litter, fire, noise after 10 pm.
  • Anything you bring to the campsite or wider farmland and any damage or loss to your possessions is at your own risk. Candles and tea lights are currently prohibited from being used inside the bell tents. The business accepts no responsibility from any loss or injury arising from being in the campsite or wider farmland (known as Higher Pendeen). By booking, and acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite and farmland, (For example, the farmland contains mushrooms, toadstools, and fungi.).
  • Camping in Britain can mean unpredictable weather. Whilst we supply certain facilities and equipment, it is still camping and you are responsible for your well-being and comfort regarding appropriate bedding, clothing and footwear etc. Be aware the tents are cotton canvas and in prolonged and heavy rain the tents may leak. Higher Pendeen Camping cannot be held responsible for poor weather conditions during your stay.

Security

All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners’ risk. Higher Pendeen Camping accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles. On confirmation of your arrival time, you will be provided with a security code for the padlock to the site. The gate must always be shut and the padlock secured after every use. Please do not rely on other guests to do this. If bringing bikes, surfboards, etc please bring your own security methods and contact us upon booking if you have any questions regarding this. We strongly recommend that no valuables are left unattended in tents, including any hire equipment from ourselves. Please bring a padlock for your bell tent. The tent pitches and bell tent accommodation are let for holiday use only and are limited to the time specified.

Pets

We regret that pets are not permitted at Higher Pendeen Camping due to it being a working farm and to protect our wildlife, but we do have some contacts in the area where pets can be boarded should this be needed.

The Car Park

Directions and how to find the car park are found either in the links sent to you via email before your arrival or on the booking confirmation sent at the time of your booking. Only authorised vehicles are allowed access to the main campsite areas. Deliveries must be pre-arranged with Higher Pendeen Camping. All guests and any additional guests visiting the campsite may only park in the designated car park area, with the exception of bicycles, if owners should want to keep them near their tents. All cars, vehicles, motorbikes, bikes or other vehicles are parked at their owners’ risk. Higher Pendeen Camping accepts no liability for loss or damage to cars, vehicles, motorbikes, bikes or other vehicles.

Site Rules

  • You agree to look after the camping accommodation, tent pitches and campsite. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of your booking, and you agree to leave it clean and tidy. If you break these conditions we may make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused.
  • You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the staff, landowners or any third party, we may refuse to allow you access to the property or ask you to leave before the end of the holiday. If this happens we will treat your booking, as having been cancelled by you and you will not be entitled to any refund.
  • You are in a natural environment and as such you agree to respect all local flora and fauna. Any damage, wilful or negligent, will be taken seriously and may result in you and your party being requested to leave the campsite. In such cases, we will treat your booking as having been cancelled by you and you will not be entitled to any refund. As such we ask that all guests of Higher Pendeen Camping respect the grounds and countryside we are located in.
  • You must allow us access to the camping accommodations at any reasonable time during your stay.
  • The number of people using the camping accommodation and tent pitches may not exceed the number agreed when booking. With prior approval, it may be possible for additional guests to visit the site between 10 am and 9 pm. There is a charge of 50% of the camping rate per guest.  The maximum numbers allowed on each site at any one time may preclude guests from visiting.
  • Alcohol may be consumed on-site but drunken or rowdy behaviour is not acceptable. Please be respectful of other guests, owners and neighbours.
  • Smoking is prohibited inside the camping accommodations or within the campsite facilities. Smoking is a high fire risk and cigarette butts can harm or kill livestock. You are required to be responsible for the campsite with any fire risk or litter.
  • We operate a small scale quiet, relaxed and laid back campsite. All electronic music and instruments of any kind are banned. We like to respect the natural rhythms of our environment. We ask that campers please respect fellow campers and our local neighbours. There is a LOW NOISE POLICY from 10 pm around the campsite which includes all fires being extinguished by this time and low lighting only. We reserve the right to remove any campers who act inappropriately or do not follow our noise guidelines without refund.
  • No cars are allowed on the main camping field but you will be able to park in the adjacent car park. Wheelbarrows will be provided to help you move your belongings to your tent. Fires are allowed on site in designated areas outside of your tents. We would ask you to refrain from firework displays and the use of Chinese lanterns as these pose a risk to wildlife.
  • Before the use of the on-site Woodstoves, Fire pits and Gas BBQs, guests must read the terms of use and health and safety implications and take full responsibility for their safe and proper usage. Full instructions for the use of the tent stoves, fire pits and wood stoves can be found in your information pack which is emailed to you upon booking confirmation and inside your Bell Tent. Please also ask us on-site if you would like us to show you how to use these implements.
  • Please only use Eco Friendly detergents, shower gel, shampoo and conditioner. These are kinder to our environment.
  • Higher Pendeen Camping has provision for recycling so please separate your rubbish and use the bins provided. Having said that, we are an off-grid campsite, where we have limited rubbish collection. Like many sustainable campsites, we ask you to take home your rubbish with you. Rubbish bins are supplied with the bell tents only, but you must remove your rubbish with you upon departure and take this to the general waste bin provided. Group bookings that leave rubbish may forfeit an amount of their security deposit to pay for their rubbish removal. There is a compost caddy at the washing up area and a larger compost bin in the car park. Please only place vegetable scraps and waste in the compost bins. Other food waste should be placed in the main general waste bin. Please do not leave food scraps around as they attract wildlife and can cause them harm, not to mention unwanted visitors!
  • Please inform us during your stay of any accidental damage, so we can identify it as not malicious and replace it for you.
  • Please inform us of any accidents or incidents occurred by any member of your group whilst on site.
  • For any booking made by staff on your behalf on the booking system, or any other way, that you have requested or agreed (and in coming to the camp it is deemed you had requested or agreed) it is deemed that in so doing and coming to the camp, you accept the terms and conditions including site rules.

 Firewood

We supply a starter pack of firewood and lighters for our bell tents. Additional fire packs can be purchased at an additional cost as published on our website.  Pitch campers may purchase firewood as required. You must not collect firewood from the campsite or any surrounding woodland areas. Fallen dead wood provides a natural habitat for many creatures. Please use only firewood supplied by Higher Pendeen Camping, brought by you onto the campsites or as directed by our staff. We can deliver additional fire packs to your accommodation daily.

Special Requests

If you have special requests or needs, you are responsible for telling us at the time of booking.  If you have a disability that may affect your stay at Higher Pendeen Camping please tell us before we confirm your booking.  We will do our best to accommodate you but will let you know if we are not able to meet your needs. The site is not presently suitable for guests who have limited mobility.

Assistance

The owners and staff are available during office hours (9 am until 5 pm) on the phone number provided to you in the Touch Stay link. Please be understanding that due to the geography of the area, we do not always have reception, but are never out of signal for long and will respond as soon as we can. Out of office hours, please only contact us in an emergency.

If any of the above Terms and Conditions are broken, guests will be reminded of their responsibilities and if necessary, requested to leave the site without refund.

If you have any questions about your stay and require more information before arrival than is published on the website, please do not hesitate to contact us.

By booking with Higher Pendeen Camping you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.

Liability – Your Happiness and Satisfaction!

It makes us happy if you enjoy your stay with us!  If you have any problems during your stay, please let us know immediately so we can try and sort them out while you are here. If you have any complaints thereafter, please address them to;

Higher Pendeen Camping, Gluvian Farmhouse, Mawgan Porth, Cornwall, TR8 4BG. Email – higherpendeen@gmail.com

We are under a legal duty to supply services that conform with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

Higher Pendeen Camping or their staff shall not be liable for any loss or damage to visitor’s property, however caused. We accept no liability for injury sustained to any party whilst on our campsites.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

If you have any questions about your stay and require more information before arrival than is published on the website, please do not hesitate to contact us.

 By booking with Higher Pendeen Camping you are acknowledging that you are aware of the risks, hazards and dangers of entering the campsite.

 

Copyright © Higher Pendeen Camping 2020