Book with Confidence

Book your stay in confidence with our Coronavirus Booking Guarantee.

In the event of cancellation due to Coronavirus restrictions or for self-isolation, our guests have the flexibility to move their holiday to any available date up to the end of 2021 (Flexible Rebooking Policy). The customer must notify Higher Pendeen Camping by 12 noon of the day prior to the start date of the holiday (the ‘rebooking deadline’) if they wish to make use of the flexible rebooking policy. If the customer does not notify Higher Pendeen Camping by the rebooking deadline, it will be assumed that the holiday will be going ahead and therefore the flexible rebooking policy will no longer apply. In that event, if the customer does not subsequently check in on the holiday start day, the full payment will be forfeited and no refunds will be made, in line with the clear and express terms of this Guarantee. If there are subsequent local or national restrictions being imposed after the rebooking deadline, the flexible rebooking policy would still be applied.

The flexible rebooking policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather or other reasons.

In the event that the customer uses the flexible rebooking policy and chooses a date where the same accommodation is only available at a higher price, the additional prevailing rate for the stay will be due.

Insurance

We recommend additional cancellation insurance to cover in the event of cancellations other than Coronavirus restrictions.

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